The Operations Guide

Strategic Operational Leadership

Your Partner in Growth and Efficiency

Fractional COO Services

Experience the benefits of a seasoned Chief Operating Officer without the full-time commitment.-Operational Strategy Development
-Process Optimization
-Team Leadership and Development
-Profitability Improvement

AI Integration Consulting

Harness the power of AI to automate processes, enhance decision-making, and accelerate growth—all while ensuring data privacy and security.-Customized AI Solutions
-Secure Data Handling
-Process Automation
-Employee Training and Support

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The Operations Guide

Who Are We?

Led by Luke Thompson, our team embodies the exact skills and expertise needed to bring your business to the next level.

Innovative Leadership

Luke's passion for technology and business is the driving force behind our innovative approach. As the Chief Operating Officer of ActionVFX for nearly 8 years, Luke has worked to assemble a world-class team that ensures operational excellence for one of the Visual Effects Industry's leading providers.

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Measurable Outcomes

Our team excels not just in conceptualizing AI solutions but also in executing strategies that yield tangible benefits. We're driven by results, and our clients' success is the metric by which we measure our own. With a keen focus on enhancing operational efficiency, Luke steers our team towards delivering solutions that amplify productivity and ensure client satisfaction.

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Passion for Education

Our team is driven by a shared passion for education in the realm of AI and technology. We recognize that the rapidly evolving landscape of AI can be overwhelming, filled with jargon and complexities that often obscure the real value it can bring to businesses and individuals.In June of 2023, Luke presented a TEDx talk entitled "AI and the Art of Adaptability" that can be viewed, here.

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The Operations Guide

Consulting

Let's work together on creating the future of your business.

Done-For-You

Don't have the time or capacity to do it yourself? No problem.

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Terms and Conditions

Last Updated: November 12, 2024



Agreement to Terms
By accessing or using the services of The Operations Guide, LLC ("Company", "we", "our", or "us"), you agree to be bound by these Terms and Conditions ("Terms"). These Terms govern your access to and use of our AI-powered services, consulting offerings, and educational workshops. If you disagree with any part of these terms, you may not access or use our services. Please read these Terms carefully before engaging with our services.



Description of Services
We provide a comprehensive suite of business solutions designed to enhance operational efficiency and client interactions. Our services include AI-driven appointment scheduling, automated client communications, and business process automation. We also offer integration services to seamlessly connect various business systems. Additionally, we provide professional consulting services and educational workshops aimed at helping businesses optimize their operations and maximize the value of our technological solutions.



Account Terms:



Creation and Management
Creating an account with us requires providing accurate, complete, and current information. This information must be updated promptly if any changes occur. Your account credentials are unique to you and may not be shared with others. You are responsible for maintaining the security of your account and for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms or engage in unauthorized activities.



Requirements
Account holders must be at least 18 years old and capable of forming legally binding contracts. Business accounts must be created by authorized representatives of the business. You agree to notify us immediately of any unauthorized access or security breaches related to your account.



Payment Terms:



Service Fees
Our fee structure encompasses various service levels and engagement types. Subscription services are billed according to your selected plan, while consulting services and workshops are typically billed separately at agreed-upon rates. Workshop and training fees may require advance payment or deposits to secure participation. We maintain the right to modify our pricing structure with appropriate notice to our clients. Unless explicitly stated otherwise, all fees are non-refundable.



Payment Obligations
Payment terms require advance payment for services, with specific due dates outlined in your service agreement or invoice. Late payments may result in service suspension or termination. You are responsible for all applicable taxes and fees associated with your use of our services. We use secure payment processing systems to handle transactions, but you are responsible for providing accurate payment information and maintaining its validity.



Intellectual Property
All intellectual property related to our services, including but not limited to software, designs, graphics, and content, remains our exclusive property. We grant you a limited, non-exclusive license to use our services for their intended purposes. This license does not transfer ownership of our intellectual property rights and is subject to your compliance with these Terms.



Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located within Tennessee.



Contact Information



The Operations Guide, LLC

500 Westover Drive #34169

Sanford, NC 27330 US

Email: Hello@TheOperationsGuide.com



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© 2024 The Operations Guide, LLC. All Rights Reserved

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Privacy Policy

Last Updated: November 12, 2024



Introduction
Welcome to The Operations Guide, LLC ("Company", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy describes how we collect, use, and share information when you use our AI-powered appointment booking and client interaction services, as well as our consulting services and educational workshops. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.



Information We Collect:



Information You Provide
When you engage with our services, you may provide us with various types of information. This typically includes business contact information, account credentials, and payment details necessary for service provision. We also collect information related to your communication preferences and any client data you process through our services. For consulting engagements and workshops, we collect registration information, participant details, and other relevant data necessary to deliver these services effectively.



Automatically Collected Information
As you interact with our services, we automatically collect certain technical data about your equipment, browsing actions, and patterns. This includes usage data, device information, and IP addresses. We also use cookies and similar tracking technologies to enhance your experience and analyze how our services are used. Our analytics systems collect data about how you interact with our platforms, helping us improve our offerings and user experience.



How We Use Your Information
The information we collect serves multiple purposes in delivering and improving our services. We primarily use your data to provide and maintain our core services, process payments, and send important administrative communications. Your information helps us optimize our services, develop new features, and ensure compliance with legal obligations. For consulting and workshop services, we use your information to deliver customized content, provide relevant materials, and maintain ongoing communication about educational opportunities and service updates.



Information Sharing and Disclosure

We recognize the importance of protecting your information and share it only in specific circumstances. We may share your information with trusted service providers and business partners who assist in operating our services and serving you. When required by law, we may disclose information to legal authorities. We also work with professional advisors who may need access to certain information. In the event of a merger, acquisition, or business transfer, your information may be shared with the relevant parties, subject to standard confidentiality arrangements.



Your Rights and Choices
You maintain significant control over your personal information in our systems. You have the right to access your personal information, correct any inaccuracies, request deletion of your data, object to processing, request data portability, and withdraw consent at any time. We are committed to honoring these rights and will respond to your requests in accordance with applicable laws.



Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this policy regularly to stay informed about how we protect your information.



Children's Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.



Contact Information



The Operations Guide, LLC

500 Westover Drive #34169

Sanford, NC 27330 US

Email: Hello@TheOperationsGuide.com



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© 2024 The Operations Guide, LLC. All Rights Reserved